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Terms And Conditions:

My Banking Details:
Account Name: L Da Silva
Bank: First National Bank
Branch: Cresta
Account No: 62 323 841 818

If you purchase a baby from this website, you confirm that you have read through and are in agreement with the Terms and Conditions listed below. 


For Custom Orders:
It will take me up to 2 weeks to complete your baby from the date the deposit is paid (not the date of when the order is placed). Once the Baby is complete I will contact you to arrange delivery or collection. When the balance plus delivery cost is paid, your baby will be sent to you.

For Babies Ready for Adoption:
If you buy a baby that is “Ready for Adoption”, you are buying the baby as it is shown on my website, with the clothes it is wearing in the photos. However, the blanket may differ. Postage costs will be discussed when you notify me that you would like to adopt the baby. You have a choice of courier, post or collection. Once the full amount plus postage is paid I will send the baby off to you.

Postage
Your baby will be sent off as soon as the full payment reflects in my bank account. I will endeavour to send your baby out as soon as possible, sometimes even on the same day that the money reflects. But at the latest the next working day. Please note that once the parcel is dispatched I cannot be held responsible for any delays which may occur.

Packaging
At Luisa’s Reborn Babies we use recycled postage materials, this not only aids in reducing costs but also helps the environment.  So you may receive goods that are not in a brand new box, but rather in a box that has been used before. The used packaging does in no way detract from the quality of the goods inside, which are new and unused.

Cancellation and/or Returns
You have the legal right to cancel your order within 7 working days of receiving the goods under the distance selling regulations. Customer Satisfaction is important to me and I hope that you will be happy with your purchase. If you are not satisfied, you can return the item to me within 7 days, unused and in its original packaging, for an exchange or refund.  However, returning the goods to me is your responsibility and at your own expense. Return postage costs will only be refunded if the item was faulty. Items made to your own specifications cannot be refunded.

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